Darty is one the fastest Growing Marketplace in France
Darty is mainly focused on Consumer Electronics, Home Appliances
12,600 employes
265 physical stores in France
More than 10 million unique visitors per Month
Marketplace commission
Monthly Fee is 39,90€- Commission depends on product category
- 7% commission on Computer and Tablets
- 6% commission on Hard Drive and PowerBank, TV
- 7,0% commission on Digital Camera and Lenses
- 8% commission on Smartphone
- 12% commission on Toys and Games
- 12% commission on Outdoor
- 14% commission on Sport and Leisure
Payments terms
Darty pays the orders based on the delivery of the product, as the following: For products declared as received between the 1st and the 9th, the orders are paid on the 11th For products declared as received between the 10th and the 19th, the orders are paid on the 21th For products declared as received between the 21st and the 30th, the orders are paid on the 1stReturn Policy
Darty require a Local Return address for Returns Return Fees are at buyer expanse except if the product is defective. The buyer has 14 days after delivery to return the product. Over this 14 days, the buyer can return under the warranty period if the product is defective. Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished
Shipping Policy
The buyer won’t accept any additional fees like custom fees or any other fees. The tracking need to be inserted ONLY when the order is shipped. The returns must be prepaid by the Seller when the Return is for a Defective product. Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Best Practice
To Become A Successfull Seller On Darty
To Become A Successfull Seller On Darty The number of products inside your selectIon: the wider, the better The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product The attractive price policy compared with similar products The marketing tools used to Generate traffic on your listingAfter Sales Service On Darty
You are in the obligation to answer customer’s messages under maximum 48 hours You make a commitment to settle as quickly as possible the customers complaints Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain Mandatory to communicate in Local Language. Using Google Translate is strictly forbiddenFight Against Fraud And Fake Items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated. It will be the same in any case of fraud.To Avoid Account Suspension
Darty can suspend your account anytime if they consider that your performance or if your product selection violate their general rules. According to C2Corner’s experience, we believe that Darty can suspend your account for the following reason (not limitative) The quality of your products or the Condition of your product does not match with your listing The claim Rate is over 5% The Return rate is over 5% The delivery time is too long The tracking are not moving The buyer feedback is low You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request If your account is suspended on Darty In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement.Here Is The Process
- Analyze clearly your datas an identify the main reasons of your suspension on Darty
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC
Darty KYC require the following documents to open a shop:
Share on