311 million EUR turnover in 2016(87 million on marketplace)
Average basket: 203 EUR
4 million of visits per month
Rue du commerce require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect
Warranty period: 2 Years for New products, 3-6months for Used or Refurbished
The seller should communicate a delivery deadline with the buyer before the validation of order, taking into account the choice of the desired carrier. The buyer won’t accept any additional fees like custom fees or any other fees. The tracking need to be inserted ONLY when the order is shipped. The returns must be prepaid by the Seller when the Return is for a Defective product. Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Rue du commerce KYC require the following documents to open a shop: